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Primer account-updater miss is not Primer CIT fail
Export one Primer workflow seat. Count account-updater calls that failed to refresh PAN / expiry. Divide by updater tries. Call the quotient PR updater-fail % — CIT pages stay on their own cut.
Pair: Account-updater fail share on Payments. CIT twin: PR CIT fail. Lift twin: updater lift.
Workflow updater fields
Updater fails — Primer account-updater calls that failed to return a refreshed PAN / expiry on the workflow seat.
Updater tries — Primer account-updater calls attempted in that same seat window.
PR updater-fail % = updater fails ÷ updater tries × 100. A hot PR updater-fail % means repair Primer updater enrollment / network routing on that MID — empty chips stay empty.
Refuse these shortcuts
Refuse inventing PR updater-fail %. Refuse folding CIT or MIT declines into updater fields. Refuse stuffing vault-token fails into updater tries. Refuse pasting Soft NSF rows into hard-fail updater boxes.
Related: Payments, PR CIT fail, updater lift, PR vault-token.
Procedure
- Type updater fails and updater tries.
- Read PR updater-fail %.
- Repair Primer updater enrollment when PR updater-fail % is material.
Failure modes
- Inventing PR updater-fail %.
- Folding CIT or MIT declines into updater fields.
- Dumping vault-token fails or Soft NSF rows into updater tries.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- PR updater-fail %
- Updater fails ÷ Updater tries × 100 on one Primer workflow seat.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Primer CIT fail share?
- Account-updater hard-fail refresh vs customer-initiated charge fails. [CIT fail share](/manuals/primer-cit-fail-share) ratios CIT declines. Here you only ratio updater fails against updater tries.
- Is this account-updater lift?
- Fail share vs recover lift. [Account updater lift](/manuals/account-updater-lift) prices hard-fail recover %. This page ratios failed updater calls against updater tries on the Primer workflow seat.
- What PR updater-fail % should I invent?
- None. Pull updater fails and updater tries from the same Primer workflow seat.