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Ethoca alerts
Ethoca is a Mastercard company. Alerts are sold by Mastercard and by resellers (the usual pile: Chargebacks911, Kount, and the next logo).
An issuer in the Ethoca network opens a dispute-in-progress on a Mastercard (and some partner) transaction you enrolled.
Fires before the bank chargeback. If you miss the window, the CB still lands. A refunded alert is usually not a primary CB — confirm with the acquirer.
The issuer tells you a cardholder is disputing, while you still have a window to refund or cancel and stop the chargeback.
Per-alert fee from the reseller or direct seat, plus the refund. Not a public Mastercard list price. Rebates exist on some contracts when you refunded before the alert; those are claims, not a dashboard.
Per MID, against Mastercard volume. Coverage is issuer-network coverage, not 100% of Mastercard. Holes are normal.
Enrollment, descriptor, and MID ID have to match what the issuer sees. A second MID with no seat is a hole, not a ‘brand Ethoca’. Not RDR (auto-refund by rule). Not Visa CDRN. Not Order Insight.
Ethoca is a Mastercard alert. The issuer tells you a dispute is coming. You refund or cancel before it becomes a chargeback.
The seat must sit on the MID that takes the volume. Coverage is not every issuer. Staff the clock in hours.
This permalink is for search. The calculator lives in the Chargebacks article.
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