Library · Chargebacks · Guide
CDRN — Customer Dispute Resolution Network
Visa program, operated with Verifi (a Visa company). Often bundled with Order Insight in a Verifi seat or a reseller.
A participating Visa issuer files a pre-dispute alert on an enrolled MID.
Before the Visa chargeback. Miss it and you get the CB. Resolved alerts are usually excluded from the primary ratio — in writing, from this acquirer, not from a reseller slide.
Visa’s analog to Ethoca: an issuer notice that a dispute is coming, with a window to refund and stop the chargeback.
Per-alert fee via Verifi or the reseller, plus the refund. No public Visa retail tariff for the alert itself.
Per MID, Visa volume. Not every issuer participates. Measure coverage as alerts / Visa CBs, not as ‘we bought Verifi.’
Visa MIDs only. A Mastercard-only account does not belong here. Descriptor and MID number must match the clearing record. Not Order Insight (inquiry / order-data). Not RDR. Not Ethoca.
CDRN is a Visa alert. You refund or cancel to stop the chargeback. Order Insight is a different job. It answers “what is this charge?”
Enroll Visa MIDs on CDRN. Do not mix the two clocks. This permalink is for search. Use the Chargebacks article.
Work with us — We run this job on your accounts. Services