Library · Payment orchestration · How to run this
Workflow timeouts burn order dollars
A workflow can time out before the auth returns. You lose the order and often still pay a retry. Lost $ = timeouts × AOV + timeouts × retry fee. Type timeouts, AOV $, and retry fee $.
Pair: Workflow timeout cost on Orchestration. Fees: retry cost waterfall. Hops: failover auth count.
What you type
Timeouts — workflows that hit the timeout before auth completed (typed from the orchestrator).
AOV $ — average order value for those checkouts.
Retry fee $ — fee billed when the timeout triggers a retry (invoice / schedule line; type 0 if none).
Lost revenue = timeouts × AOV. Retry fees = timeouts × fee. Total lost = both. Raise the timeout or cut slow hops — do not invent a timeout chip.
What not to do
Do not invent a timeout percent. Do not mix soft declines into timeout count. Do not ignore retry fee because AOV looks big. Do not treat failover hop count as the same as a timed-out workflow.
Related: Orchestration, retry cost waterfall, failover auth count, cascade pollution.
Procedure
- Type timeout count from the orchestrator export.
- Type AOV $ and retry fee $.
- Raise the timeout or cut slow hops when lost $ is material.
Failure modes
- Inventing a timeout percent.
- Mixing soft declines into timeout count.
- Ignoring retry fee because AOV looks big.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Workflow timeout lost $
- Timeouts × AOV plus timeouts × retry fee when the workflow dies before auth completes.
Work with us — We run this job on your accounts. Services
FAQ
- Is this retry cost waterfall?
- Related fee. [Retry cost waterfall](/manuals/solidgate-retry-cost-waterfall) is attempts × fee ÷ approvals. This page is workflows that timed out before auth finished.
- Is this failover auth count?
- Related count. [Failover auth count](/manuals/failover-auth-count) is hops per order. This page prices timeout count × AOV plus retry fee.
- What timeout rate should I invent?
- None. Type timeout count from the orchestrator export for the window.