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Library · Chargebacks · How to run this

Ethoca representment turnaround on the alert desk

How to run thisChargebacks3 steps
CalculatorEthoca representment lag days · Calculator lives in the articleOpen

Pull one Ethoca alert-desk fight export. Measure issuer close stamp against packet-filed stamp. The day gap is EC lag days. Win or loss does not move the clock stop.

Calculator: Representment lag days on Chargebacks. Desk twin: Chargeblast lag. Dollar twin: alert-to-fight lag.

Fight stamps

Packet-filed stamp — Calendar day the Ethoca representment packet left the alert desk.

Issuer close stamp — Calendar day the issuer / network closed that Ethoca fight.

EC lag days = issuer close stamp − packet-filed stamp. Rising EC lag days means the packet or issuer queue on that Ethoca seat is slow — chase that path; leave blank chips alone.

Guardrails

Do not invent EC lag days. Do not load alert-to-fight at-risk $ into filed/closed boxes. Do not paste a Chargeblast CE desk CSV into Ethoca fields. Do not blend desks when one Ethoca MID owns the open fights.

Related: Chargebacks, Chargeblast lag, alert-to-fight lag, representment win.

Procedure

  1. Type filed day and closed day.
  2. Read EC lag days.
  3. Chase evidence / issuer queue when EC lag days are material.

Failure modes

  • Inventing EC lag days.
  • Loading alert-to-fight at-risk $ into filed/closed boxes.
  • Folding Chargeblast lag into Ethoca boxes.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

EC lag days
Closed day − filed day on one Ethoca representment cut.

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FAQ

Is this Chargeblast representment lag days?
Ethoca alert-desk fights vs Chargeblast CE desk. [Representment lag days](/manuals/chargeblast-representment-lag-days) stays on Chargeblast. Filed / closed stamps never leave Ethoca here.
Is this Ethoca alert-to-fight lag?
Representment turnaround vs desk-wait dollars. [Alert-to-fight lag](/manuals/ethoca-alert-to-fight-lag) scores cases × AOV at-risk $. Here you only score issuer close − packet-filed days.
What EC lag days should I invent?
None. Source packet-filed stamp and issuer close stamp from the same Ethoca alert-desk fight export.