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Ethoca Clarity issuer-request reply rail is not Chargebacks911 issuer-request reply desk
Pull one Ethoca Clarity issuer-request reply rail. Stamp when the issuer document ask landed. Stamp when Clarity replied. Keep request rows beside that window. The hour gap is ET issuer-request hours — Chargebacks911 reply desks and Clarity pre-arb pack desks never feed this rail.
Pair: Issuer-request lag under Chargebacks. C9 twin: C9 issuer-request. Pre-arb twin: ET pre-arb pack.
Clarity issuer-request reply stamps
Request hour — Stamp Ethoca Clarity received the issuer document ask on the reply rail.
Reply hour — Stamp that issuer-request reply posted on the same rail.
Requests — Ethoca Clarity issuer-request rows inside that request → reply window.
ET issuer-request hours = reply hour − request hour. Climbing ET issuer-request hours means staff the Clarity issuer-request reply rail before you chase pre-arb packs — leave blank chips alone.
What not to do
Skip inventing ET issuer-request hours. Skip loading Chargebacks911 reply-desk CSVs, Clarity pre-arb pack boards, or first-seen ack stamps into request/reply hours. Skip folding ET pack-hole % into reply stamps. Skip fusing MIDs when one Ethoca Clarity issuer-request reply rail owns the stack.
Related: Chargebacks, C9 issuer-request, ET pre-arb pack, ET pack-build.
Procedure
- Type request hour, reply hour, and requests.
- Read ET issuer-request hours.
- Staff the Clarity issuer-request reply rail when ET issuer-request hours are material.
Failure modes
- Inventing ET issuer-request hours.
- Loading Chargebacks911 reply-desk or Clarity pre-arb pack CSVs into request/reply boxes.
- Folding ET pack-hole % into reply stamps.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET issuer-request hours
- Reply hour − Request hour on one Ethoca Clarity issuer-request reply rail.
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FAQ
- Is this Chargebacks911 issuer-request lag?
- Ethoca Clarity issuer-request reply rail vs Chargebacks911 issuer-request reply desk. [Issuer-request lag](/manuals/chargebacks911-issuer-request-lag) stays on Chargebacks911. Request / reply stamps for Ethoca issuer document asks belong on this Clarity rail.
- Is this Ethoca pre-arb pack lag?
- Issuer document reply vs Clarity pre-arb pack desk. [Pre-arb pack lag](/manuals/ethoca-pre-arb-pack-lag) clocks pack assembly start to ready. Here the clock covers only issuer-request replies.
- What ET issuer-request hours should I invent?
- None. Source request stamp, reply stamp, and requests from the same Ethoca Clarity issuer-request reply rail.