Library · Chargebacks · How to run this
Ethoca Clarity cash-out is not Clarity-to-CB
Divide refunded Clarity alerts by Clarity alerts in one Ethoca cut. That ratio is cash-out %.
Pair: Clarity-to-refund share on Chargebacks. CB twin: Clarity-to-CB. Lag twin: alert-to-refund lag.
What you type
Clarity alerts refunded — Ethoca Clarity alerts that ended in a refund in the cut.
Clarity alerts — Clarity alerts in that same Ethoca cut.
Cash-out % = Clarity alerts refunded ÷ Clarity alerts × 100. Fat cash-out % usually means auto-refund rules on Clarity — chase those rules; never invent a cash-out chip.
What not to do
Skip inventing cash-out %. Skip folding Clarity-to-CB counts into refund shares. Skip dumping alert-to-refund lag days into the share fields. Skip blending MIDs when one seat owns the cash-out pile.
Related: Chargebacks, Clarity-to-CB, alert-to-refund lag, Clarity-miss.
Procedure
- Type Clarity alerts refunded and Clarity alerts.
- Read refund %.
- Retune auto-refund rules when refund % is material.
Failure modes
- Inventing refund %.
- Folding Clarity-to-CB counts into refund shares.
- Dumping alert-to-refund lag days into the share fields.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Clarity-to-refund share %
- Clarity alerts refunded ÷ Clarity alerts × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Clarity-to-CB rate?
- Sibling Ethoca door. [Clarity-to-CB rate](/manuals/ethoca-clarity-to-cb-rate) is alerts that still charged back. This page is Clarity alerts that refunded ÷ Clarity alerts.
- Is this Ethoca alert-to-refund lag?
- Sibling Ethoca clock. [Alert-to-refund lag](/manuals/ethoca-alert-to-refund-lag) is days from alert to refund. This page is the refund share of Clarity alerts.
- What cash-out % should I invent?
- None. Pull Clarity alerts refunded and Clarity alerts from the same Ethoca cut.