Library · Chargebacks · How to run this
Clarity intake miss is not Clarity response miss
Divide Clarity intake misses by Clarity alerts in one Ethoca cut. That ratio is intake-miss %.
Pair: Clarity-miss share on Chargebacks. Reply twin: Clarity-response miss. Outcome twin: Clarity-to-CB.
What you type
Clarity misses — Ethoca Clarity alerts that never entered the merchant reply queue in the cut.
Clarity alerts — Ethoca Clarity alerts in that same cut.
Intake-miss % = Clarity intake misses ÷ Clarity alerts × 100. Fat intake-miss % usually means routing / enrollment holes — chase those seats; never invent an intake-miss chip.
What not to do
Skip inventing intake-miss %. Skip dumping unanswered-ask counts into intake fields. Skip treating Clarity-to-CB outcomes as intake misses. Skip blending MIDs when one seat owns the skip pile.
Related: Chargebacks, Clarity-response miss, Clarity-to-CB, order-match miss.
Procedure
- Type Clarity misses and Clarity alerts.
- Read miss %.
- Chase routing / enrollment when miss % is material.
Failure modes
- Inventing miss %.
- Dumping unanswered-ask counts into intake fields.
- Treating Clarity-to-CB outcomes as intake misses.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Clarity-miss share %
- Clarity misses ÷ Clarity alerts × 100.
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FAQ
- Is this Clarity-response miss rate?
- Sibling Ethoca clock. [Clarity-response miss rate](/manuals/ethoca-clarity-response-miss-rate) is unanswered Clarity asks. This page is Clarity alerts that never entered the reply queue.
- Is this Clarity-to-CB rate?
- Outcome grain. [Clarity-to-CB rate](/manuals/ethoca-clarity-to-cb-rate) is Clarity alerts that still chargebacked. Here you only divide Clarity intake misses by Clarity alerts.
- What intake-miss % should I invent?
- None. Pull Clarity intake misses and Clarity alerts from the same Ethoca cut.