Library · Chargebacks · How to run this
Ethoca Clarity inbox-open lag is not Chargebacks911 first-seen
Park on one Ethoca Clarity inbox desk. Note when the alert landed. Note when an operator first opened it. Subtract those hour indexes and keep alerts beside the span. That span is ET inbox-open hours — Chargebacks911 first-seen pages never land here.
Pair: Alert-ack lag under Chargebacks. Twin on C911: C911 first-ack. Twin on comply: ET comply lag.
Inbox desk stamps
Land hour — Hour index the Ethoca alert hit the Clarity inbox.
Open hour — Hour index an operator first opened that alert on Clarity.
Alerts — Ethoca Clarity alert count inside that land → open window.
ET inbox-open hours = open hour − land hour. When ET inbox-open hours stretch, the Clarity inbox SLA on that MID is stalling — chase that path; blank chips stay blank.
Hard stops
Do not invent ET inbox-open hours. Do not paste Chargebacks911, Chargeflow, or Verifi-CDRN clock exports into Ethoca boxes. Do not fold comply or refund-desk stamps into open-hour fields. Do not blend MIDs when one Clarity inbox owns the stack.
Related: Chargebacks, C911 first-ack, ET comply lag, alert-to-fight lag.
Procedure
- Type land hour, open hour, and alerts.
- Read ET inbox-open hours.
- Chase Clarity inbox SLA when ET inbox-open hours are material.
Failure modes
- Inventing ET inbox-open hours.
- Dumping a Chargebacks911, Chargeflow, or Verifi-CDRN clock file into Ethoca fields.
- Folding alert-to-comply hours into open-hour indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET inbox-open hours
- Open hour − Land hour on one Ethoca Clarity inbox desk.
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FAQ
- Is this Chargebacks911 alert-ack lag?
- Ethoca Clarity inbox desk vs Chargebacks911 first-seen desk. [Alert-ack lag](/manuals/chargebacks911-alert-ack-lag) stays on Chargebacks911. Land / open hours belong on this Ethoca Clarity cut.
- Is this Ethoca alert-to-comply lag?
- Inbox open vs comply action clear. [Alert-to-comply lag](/manuals/ethoca-alert-to-comply-lag) ends at comply. Here the clock ends when Clarity first opens the alert.
- What ET inbox-open hours should I invent?
- None. Read land hour, open hour, and alerts from one Ethoca Clarity inbox desk.