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Ethoca Clarity comply stamp is not Chargebacks911 intake clock
Pull one Ethoca Clarity desk cut. Note when the alert arrived. Note when the comply action cleared. Subtract those hour indexes and keep alerts beside the span so cohort size stays visible. That span is ET comply lag hours.
Pair: Alert-to-comply lag under Chargebacks. Twin on Chargebacks911: C911 comply lag. Twin on refund days: ET alert-to-refund.
Clarity stamps
Alert time — Hour index the Ethoca alert hit the Clarity desk.
Comply time — Hour index the matching comply action cleared on that same Clarity cut.
Alerts — Ethoca alert count inside that lag window.
ET comply lag hours = comply time − alert time. When ET comply lag hours stretch, the Ethoca Clarity comply SLA on that MID is stalling — chase that path; blank chips stay blank.
Hard stops
Do not invent ET comply lag hours. Do not paste Chargebacks911, Chargeflow, or Verifi-CDRN clock exports into Ethoca boxes. Do not fold refund-desk day stamps into comply hour fields. Do not blend MIDs when one Clarity desk owns the comply stack.
See also: Chargebacks, C911 comply lag, ET alert-to-refund, alert-to-fight lag.
Procedure
- Type alert time, comply time, and alerts.
- Read ET comply lag hours.
- Chase Clarity comply SLA when ET comply lag hours are material.
Failure modes
- Inventing ET comply lag hours.
- Dumping a Chargebacks911, Chargeflow, or Verifi-CDRN clock file into Ethoca fields.
- Folding alert-to-refund days into comply hour indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET comply lag hours
- Comply time − Alert time on one Ethoca Clarity desk cut.
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FAQ
- Is this Chargebacks911 alert-to-comply lag?
- Ethoca Clarity desk vs Chargebacks911 intake cut. [Alert-to-comply lag](/manuals/chargebacks911-alert-to-comply-lag) stays on Chargebacks911. Alert / comply hours belong on this Ethoca Clarity export.
- Is this Ethoca alert-to-refund lag?
- Comply action vs refund clear. [Alert-to-refund lag](/manuals/ethoca-alert-to-refund-lag) measures refund day minus alert day. Here you measure comply time minus alert time.
- What ET comply lag hours should I invent?
- None. Export alert time, comply time, and alerts from the same Ethoca Clarity desk cut.