Library · Chargebacks · How to run this
CDRN alert-to-refund lag is not Chargeblast lag
Refund time minus CDRN alert time make lag hours. Type CDRN alert time, refund time, and alerts.
Pair: CDRN alert-to-refund lag on Chargebacks. Chargeblast: alert-to-refund lag. Ethoca: refund-window miss rate.
What you type
CDRN alert time — hour index when the Verifi CDRN alert landed.
Refund time — hour index when the refund for that alert posted.
CDRN alerts — CDRN alerts in that same lag window.
Lag hours = refund time − CDRN alert time. Tighten the refund SLA when lag hours are fat — do not invent a lag chip.
What not to do
Do not invent lag hours. Do not mix Chargeblast clocks into CDRN alert time. Do not treat OI unanswered as refund lag. Do not average every MID when one owns the hole.
Related: Chargebacks, alert-to-refund lag, refund-window miss rate, OI response miss rate.
Procedure
- Type CDRN alert time, refund time, and alerts.
- Read lag hours.
- Tighten the refund SLA when lag hours are material.
Failure modes
- Inventing lag hours.
- Mixing Chargeblast clocks into CDRN alert time.
- Treating OI unanswered as refund lag.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- CDRN alert-to-refund lag hours
- Refund time − CDRN alert time for the typed Verifi CDRN cohort.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Chargeblast alert-to-refund lag?
- Sibling alert clock. [Alert-to-refund lag](/manuals/chargeblast-alert-to-refund-lag) is Chargeblast hours. This page is Verifi CDRN alert time to refund.
- Is this Ethoca refund-window miss?
- Related deflect door. [Refund-window miss rate](/manuals/ethoca-refund-window-miss-rate) is late Ethoca refunds ÷ alerts. This page is CDRN lag hours.
- What lag hours should I invent?
- None. Type CDRN alert time, refund time, and alerts from the same Verifi window.