Library · Refunds · How to run this
Macro-refund attach is not macro miss
Macros that attach refunds ÷ macros used make attach %. Type both.
Pair: Macro-refund attach rate on Refunds. Miss: macro miss rate. CSAT: macro CSAT delta.
What you type
Macros that attach refunds — macro uses that also issued a refund / store credit in the Gorgias window.
Macros used — macro applications in that same window.
Attach % = macros that attach refunds ÷ macros used × 100. Rewrite macros when attach % is fat — do not invent an attach chip.
What not to do
Do not invent attach %. Do not mix reopen/miss tickets into refund attaches. Do not treat manual refunds outside macros as attach. Do not average every team when one owns the hole.
Related: Refunds, macro miss rate, macro CSAT delta, channel handoff lag.
Procedure
- Type macros that attach refunds and macros used.
- Read attach %.
- Rewrite macros when attach % is material.
Failure modes
- Inventing attach %.
- Mixing reopen/miss tickets into refund attaches.
- Treating manual refunds outside macros as attach.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Macro-refund attach %
- Macros that attach refunds ÷ macros used × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this macro miss rate?
- Sibling Gorgias grain. [Macro miss rate](/manuals/gorgias-macro-miss-rate) is macro-touched tickets that reopen. This page is macros that attach refunds ÷ macros used.
- Is this macro CSAT delta?
- Related helpdesk score. [Macro CSAT delta](/manuals/gorgias-macro-csat-delta) is macro vs non-macro CSAT. This page is macro-refund attach rate.
- What attach % should I invent?
- None. Type macros that attach refunds and macros used from the same Gorgias window.